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800.827.6836 | Norwich, Vermont

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Customer Service

Welcome!

Welcome to King Arthur Flour – The Baker’s Catalogue, where you'll find carefully selected tools, ingredients (including hard-to-find grains and specialty flours, sourdough, chocolate, yeast, salts, and sweeteners), utensils, books and recipes. Dedicated home bakers nationwide rely on King Arthur’s professional-quality merchandise, as well as on the expert advice offered via our Baker’s Hotline, e-mail and print newsletters, and cookbooks.

Our goal is your satisfaction. We bake with all of our products to ensure that they work correctly, and only the very best merchandise–the tools, pans, and ingredients that make it through our rigorous testing process–appear here.

We look forward to empowering you to become a better baker, and inspiring you with the contents of this site. If you’d like a paper catalogue, please call us at 800.777.4434, or sign up for one online.

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Our guarantee

We GUARANTEE your satisfaction. We’re proud of the baking knowledge we share, the products we sell, and the friendly service we offer. Return any merchandise to us, at any time, or tell us if our service is less than 100% satisfactory. Your very best baking is our top priority! You can reach us via e-mail at customercare@kingarthurflour.com or by calling us at 800.827.6836.

If, as sometimes happens, a product malfunctions, please check the manufacturer's warranty, and contact the manufacturer directly. This saves you the time and effort of going through us first. If, however, you've contacted the manufacturer and aren't satisfied with their response, let us know. We'll work with you to solve the problem.

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How we select our products

When selecting products, we don’t just read about them in a vendor’s catalog. We bake with them. We take things home. We put samples of scone mixes in our company lunchroom. We run spatulas through the dishwasher, soak bread pans in the sink, don’t follow the directions that come with the timer, drop measuring cups on the floor – in short, all of the things you’re likely to do in your kitchen at home. If the product passes our tests, and if it’s available at a fair price, then we consider selling it on this site. What we avoid at all costs is cheap stuff. Inexpensive, OK; but cheap, no. Pans that bend, finishes that flake, and handles that break will never make it onto King Arthur Flour – The Baker’s Catalogue, no matter what kind of good deal we’re offered on them.

The King Arthur Flour Company has been providing America’s bakers with the finest-quality flours and baking ingredients since 1790. Our formula for success? Find the best merchandise, price it fairly, advertise it in a straightforward manner, and treat our customers as we’d like to be treated ourselves. Hey, it’s worked for over 215 years; why fool with a good thing? We have a sign on the wall for everyone to see here at our offices in Vermont. It reads, “Quality lingers on, long after the price is forgotten.” That’s the truth. That’s King Arthur.

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Online & catalogue shipping overview

Our goal is to offer you competitive shipping rates and as many options as we reasonably can (depending on destination). That way, you can balance cost versus delivery time, and make a shipping choice that’s right for YOU. Our goal is to process and ship all in-stock items within 1 to 2 business days. Orders placed online will generate a shipping confirmation e-mail to you at the time your package is shipped. Packages leave our warehouse Monday through Friday; please see shipping information below.

Shipping rates (for lower 48 states)
Merchandise total Standard 2-Day Overnight
Up to $15.00 $6.50 $18.50 $31.50
$15.01-$30.00 $8.00 $20.00 $33.00
$30.01-$45.00 $10.00 $22.00 $35.00
$45.01-$60.00 $12.50 $24.50 $37.50
$60.01-$80.00 $14.00 $26.00 $39.00
$80.01-$100.00 $16.50 $28.50 $41.50
$100.01-$150.00 $20.00 $32.00 $45.00
$150.01-$200.00 $24.50 $36.50 $49.50
$200.01-$250.00 $29.50 $41.50 $54.50
$250.01—& up 12% 12% plus $12.00 12% plus $25.00

Please allow 1-2 business days for orders to be processed and shipped.

Merchandise offered with “free shipping” is shipped Standard, unless you choose a different, faster method. If so, you’ll pay ONLY the upcharge between Standard and the faster method.

Please note that all officially recognized United States national holidays are not considered business days, and will therefore increase delivery times.

*Add $9.50 for shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, and FPO addresses. We ship to these destinations ONLY by USPS Priority Mail.

Standard shipping:

Delivery time (in transit): 4 to 7 business days

We must have a street address for delivery in the continental United States.

FASTER shipping:

For 2-day and overnight service, orders must be received by midnight Eastern time to be processed the next business day; Saturday delivery is not available.

2-day
Delivery time: 2 business days.
Add $12.00 to Standard rates above.
Overnight
Delivery time: 1 business day
Add $25.00 to Standard rates above.

Shipping beyond 48 states

Alaska, Hawaii, Puerto Rico, Virgin Islands (orders ship U.S. Postal Service Priority Mail)
Delivery time: 3 to 7 business days.
Please add $9.50 to Standard rates above.
APO, FPO (orders ship U.S. Postal Service Priority Mail)
Delivery time: 4 to 6 weeks.
Add $9.50 to Standard rates above.
Canadian & international orders
Please call for shipping quotes: 800.827.6836.

Specialty shipping charges

Shipment of King Arthur Bakery products

To ensure ultimate freshness, we ship baked goods on Monday and Wednesday of each week (separate from the rest of your merchandise), using 2-day delivery; baked goods will arrive within 5 to 7 days of placing your order. To cover this expedited shipping, $10 will be added to the Standard shipping charge for your order. Note: These items are available only within the 48 contiguous United States, and cannot be delivered to a Post Office box.

Shipment of chocolate

During the warmer months, to prevent your chocolate from melting we can wrap it with a cool pack, and send it to you by express shipping, separate from the rest of your order. To cover the necessary shipping upgrade, you'll see an additional $10 charge on your order at checkout. SAVE MONEY by purchasing as much chocolate as possible in one order. The $10 surcharge will cover ALL the chocolate in your order (shipped to the same address). Items shipped this way cannot be delivered to Post Office boxes, APO addresses, or outside the continental United States.

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Payment options

For orders placed online, we accept MasterCard, VISA, Discover, American Express, or the King Arthur Flour credit card.

Feel free to use this site to select your products, then place your order by phone, FAX, or regular mail. For phone and FAX orders, we accept the credit cards listed above. For mail orders, we accept the cards listed above OR a check or money order.

Place your order 24 hours a day, 7 days a week by toll-free phone, 800.827.6836. Or FAX your printed order, toll-free (800.343.3002) any time. To order by mail, send your printed order to: King Arthur Flour – The Baker’s Catalogue, 58 Billings Farm Road, White River Junction, Vermont 05001.

Our customer service representatives are available Eastern time 8:00 a.m. to 9 p.m. weekdays, 9 a.m. to 5 p.m. Saturday and Sunday.

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2008 Holiday shipping deadlines

Holiday shipping deadlines for GUARANTEED Christmas delivery
STANDARD GROUND SHIPPING contiguous 48 states
Sunday Dec. 14 12 noon EST AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
Monday Dec. 15 12 noon EST KS, NE, TX, OK, SD, ND
Tuesday Dec. 16 12 noon EST FL, IA, AL, MS, MN, MO, AR, LA
Wednesday Dec. 17 12 noon EST NC, SC, OH, IN, IL, WI, VA, TN, MI, GA, WV, KY
Thursday Dec. 18 12 noon EST PA, MD, DE, DC
Friday Dec. 19 12 noon EST NY, NJ
Saturday Dec. 20 12 noon EST ME, NH, VT, MA, RI, CT
2-DAY DELIVERY
Monday Dec. 22 12 noon EST contiguous 48 states
OVERNIGHT DELIVERY
Tuesday Dec. 23 12 noon EST contiguous 48 states
ALASKA and HAWAII Please call 800.827.6836 for information
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Trouble checking out or adding items to shopping basket?

If you’re having trouble checking out, or adding to your shopping basket, check your web browser settings:

  1. Cookies must be accepted. (see below » )
  2. JavaScript must be enabled. ( see below » )
  3. Your web browser security level should be set to Low or Medium. ( see below » )
  4. If you’re using Internet Explorer on Windows, make sure your security updates are current. ( see below » )
  5. You may have an older web browser that doesn’t support AJAX (Asynchronous, JavaScript, and XML). (see below ») Unfortunately, this means you can’t place items in the shopping basket. Please call us toll-free, 1.800.827.6836; we’ll be happy to take your order over the phone. see below » )

How to check what version your web browser is:

Internet Explorer:

In all versions of Internet Explorer, click About Internet Explorer on the Help menu. The product and version information is displayed in the dialog box that appears.

Firefox:

Click About Mozilla Firefox on the Help menu. The product and version information is displayed in the dialog box that appears.

Safari:

Click on Safari in your Safari menu, located at the top of your screen. A drop-down menu will now appear. Choose the option labeled About Safari. A dialog box will now appear containing the browser's version number. The first number, located outside of the parenthesis, is the actual version of Safari.

1. Cookies:

A cookie is a small data file that Web sites store on your computer's hard drive when you visit. It’s possible that your browser doesn’t accept cookies from kingarthurflour.com.

You can refuse cookies by turning them off in your browser. If you turn off cookies, however, our Web site won’t be able to add items to your basket.

If you have any questions about our privacy policy or how we treat cookies, please read our privacy policy.

Internet Explorer 6.0/7.0 for Windows

For additional information about Internet Explorer 6.0 and how it treats cookies, please visit microsoft.com.

If you’re using Internet Explorer and are having difficulty accessing our site, please check the privacy settings in your browser and set them to “Medium.”

To change your privacy settings to Medium:
  1. Select Internet Options from the Tools menu. (For Internet Explorer 7.0, click on the Tools button.)
  2. Click the Privacy tab.
  3. Set the privacy slider to Medium.
  4. Click OK.

If you don’t wish to change your privacy settings to Medium, and you’re currently using the Medium High, High, or Block All Cookies settings, you may wish to override your current cookie-handling practices for individual sites that you specify, as follows:

To enable cookies:
  1. Select Internet Options from the Tools menu. (For Internet Explorer 7.0, click on the Tools button.)
  2. Click on the Privacy tab.
  3. Click the Edit button (or Sites button in Internet Explorer 7.0) in the Override Cookie Handling for Individual Websites section. Doing so will open the Per Site Privacy Actions dialogue box.
  4. Type in the Address of Website box.
  5. Click the Allow button.
  6. Click the OK button to close the Per Site Privacy Actions dialogue box.
  7. Click the OK button to close the Internet Options dialogue box and apply your changes.

Netscape 7 and higher for Windows

  1. Click on Edit.
  2. Click Preferences.
  3. Click on Privacy & Security left arrow to expand menu.
  4. Click on Cookies.
  5. Select Enable all cookies.
  6. Click OK.

Firefox 1.5 and higher for Windows

  1. Click Tools.
  2. Click Options.
  3. Click the Privacy icon.
  4. Click Cookies tab.
  5. Check Allow sites to set Cookies.
  6. Click OK.

Internet Explorer 5.0 and higher for Mac

  1. Select Preferences from the Explorer menu.
  2. Select Receiving Files to expand menu.
  3. Click on Cookies.
  4. Select the option Never ask under When receiving cookies.
  5. Click OK.

Safari 2.0 and higher for Mac

  1. Click on Safari.
  2. Click on Preferences.
  3. Click on the Security icon.
  4. Under Accept Cookies, select Always.
  5. Close the window.

Firefox 1.0 and higher for Mac

  1. Click on Firefox.
  2. Click on Preferences.
  3. Click on Privacy.
  4. Click on Accept cookies from sites.
  5. Close the window.

2. JavaScript Not Enabled

To shop kingarthurflour.com, you must enable JavaScript in your web browser. Please follow the simple instructions below based on your browser type and version.

Internet Explorer 6.0 and higher for Windows

  1. Click the Tools menu. (For Internet Explorer 0, click the Tools button).
  2. Click Internet Options to open the Internet Options dialog box.
  3. Click the Security tab.
  4. Click the Internet symbol (a globe).
  5. Click the Custom Level button to open the Security Settings dialog box.
  6. In the Settings list, scroll down to Scripting.
  7. Under Active Scripting, click Enable so that a dot appears next to it.
  8. (If you’re unsure about the other Security Settings, please check with your Network Administrator).
  9. Click OK to close the Security Settings dialog box.
  10. Click Yes in the Warning! Message box.
  11. Click OK to close the Internet Options dialog box.

Netscape 7.0 and higher for Windows

  1. Click Edit; then click Preferences.
  2. Click on Advanced left arrow to expand menu.
  3. Click on Scripts - Plugins.
  4. Under Enable JavaScript for, check Enable Navigator.
  5. Click the OK button.

Firefox 1.5 and higher for Windows

  1. On the Tools menu, click Options.
  2. Click on the Content icon.
  3. Check the box next to Enable JavaScript.
  4. Click OK.

Safari 2.0 and higher for Mac

  1. Click Safari; then click Preferences.
  2. Click the Security icon.
  3. Under Web Content, check Enable JavaScript.
  4. Close the window.

Firefox 1.0 and higher for Mac

  1. Click on Firefox.
  2. Click on Preferences.
  3. Click on Content.
  4. Check Enable JavaScript.
  5. Close the window.

Internet Explorer 5.0 and higher for Mac

  1. Click Explorer; then click Preferences.
  2. Click Web Browser left arrow to expand menu.
  3. Click Web Content.
  4. Under Active Content, check Enable Scripting.
  5. Click OK.

3. To check security settings:

Internet Explorer

  1. Click Tools
  2. Click Internet Options
  3. Click Security; then Internet; then Custom Level
  4. At the bottom is a menu that says “Custom Level”. This should be at Medium or Low. If it is at High the “add to basket” will not work.

Firefox (Windows)

  1. From the Tools menu, choose Options.
  2. Click the Web Features icon.
  3. Make sure Block Popup Windows is checked, and uncheck the boxes: Allow web
  4. sites to install software, and Enable JavaScript.

Safari for Mac OS X:

  1. From the Safari menu, choose Preferences.
  2. Click on the Security icon.
  3. Next to Web Content, uncheck the Enable JavaScript box.

4. Please visit Microsoft for the current security updates:

5. The following browsers DO support AJAX:

  • Mozilla Firefox 1.0 and above
  • Netscape 7.1 and above
  • Safari 1.2 and above
  • Microsoft Internet Explorer (IE) 5 and above
  • Konqueror
  • Opera 7.6 and above
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Current promotions

eNewsletter exclusive

Take 25% off King Arthur mixes when you buy 10 or more. Offer is only redeemable online by using the links found in our promotional email. This promotion will automatically be applied in your shopping cart to your list of KA mixes when you reach 10 or more. Offer cannot be sold, auctioned, transferred, or combined with any other offer, and is void if altered or reproduced. Offer cannot be applied to previous or pending purchases. Not redeemable for cash or credit. Not redeemable at The Baker's Store. This offer valid through 01/08/2009.

10% off King Arthur Mixes

Simply add 5 King Arthur Flour mixes to your cart and receive 10% off those mixes. No promotion code necessary.

Gift with purchase

Receive a full-color, 76-page cookbook with purchase of panini grill.

eNewsletter Signup

Benefits – what you can look forward to!

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Privacy policy

We respect your privacy, and value the confidence you’ve shown in us by choosing to shop via our site. In order to be a premier resource for quality baking products, and to provide the knowledge and inspiration to use them, we record a variety of information from your visit here. We use this information to support our mission to “share the pure joy of baking” and to ensure continuous improvement of our products, service, and marketing efforts. It’s our intent to ensure this Privacy Promise is honest, complete, clear, and current, so as things evolve or questions arise we will periodically review and update this promise to you.

What we collect and why:

We record the address of the site you came from before visiting us, and any terms you may have searched on to arrive at our site. We also record the pages you viewed on our site. We do this so we can help future visitors find what they’re looking for more easily, and to improve the navigability of our site.

If you join The Baking Circle or participate in any online survey we may offer, we record your e-mail address and the information you provide us on the questionnaire. We use your e-mail address to contact you with special offers, recipes, and news about King Arthur Flour that may be of interest to you. We use summaries of the data collected from the questionnaire to help us improve the service we offer you.

If you place a catalogue request, order online, or contact us via e-mail, we record your e-mail and postal address so we’re able to respond to you in the quickest, most effective way possible. You may receive periodic contacts from us via mail or e-mail with information on new products, services, or upcoming events. We also sometimes rent or exchange our list of postal addresses with other marketers with whom we share similar customers, and whose products and offer we feel could benefit you. If you’d prefer we didn’t share your name and postal address, please let us know by contacting us via e-mail at customercare@kingarthurflour.com; by postal mail, or by calling us: 800.827.6836.

Each e-mail promotion, recipe, or update you receive from us will include instructions on how you can remove your e-mail address from this service. Prior to ever sharing your e-mail address with other marketers, we would contact you (via e-mail) and request your permission to do so.

We have the opportunity to use your e-mail address to help our environment by reducing the number of catalogues that we and others put in the mail. If you’d like to reduce the quantity of catalogues you receive from us, please let us know by contacting us via e-mail at customercare@kingarthurflour.com, by postal mail, or by calling us at 800.827.6836.

If you place an order online and we request your customer number or key code from the catalogue you received in the mail, this is only for purposes of extending to you any promotional offers associated with that catalogue, and for evaluating where we can cut back the number of catalogues mailed. The credit card information that’s required to complete your order is strictly confidential, and will never be used for anything other than processing your order or for future returns on that order.

Certain features and services we offer on our site may require we place a “cookie” (a computer one, not a flour and sugar one!) on your computer. If this is the case, we’ll make it clear to you at the time you join or register for that feature and service, and let you know why the “cookie” is needed and what it’ll be used for.

If you have any questions, concerns, or comments about this privacy policy, please contact us at info@kingarthurflour.com

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Security

This site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your purchases. The information you send to us is encrypted to prevent unauthorized access during transmission. We guarantee your shopping experience to be safe and free from credit card fraud resulting from the use of our site.

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Returns & exchanges – call us first!

If an item arrives damaged, or you examine an item at the time you receive it and decide to return it, please call us, toll-free, at 800.827.6836. We’ll discuss with you how to proceed.

King Arthur Flour – The Baker’s Catalogue
58 Billings Farm Road
White River Junction, VT 05001

Phone: 800.827.6836
FAX: 800.343.3002
E-mail: customercare@kingarthurflour.com

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Press & media relations

Please contact our media relations department for editorial inquiries regarding company information, product samples, photos, recipes, or interviews; and for our online press kit, press releases, media mentions, and contact information.

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Contact us

Online & catalogue customer service

E-mail us at customercare@kingarthurflour.com. We’re eager to answer any questions you have concerning your order or our products. You may also call us Monday-Friday, 8 a.m. to 9 p.m.; or Saturday and Sunday 9 a.m. to 5 p.m. EST at 800.827.6836. After hours, call and leave a message with our answering service, or FAX us (800.343.3002). If you’re contacting us about an order you’ve received, please have your packing slip ready. If you’re calling with a baking question, please call our bakers’ direct line during the customer service hours listed above: 802.649.3717.

Contact information

King Arthur Flour – The Baker’s Catalogue
58 Billings Farm Road
White River Junction, VT 05001

Phone: 800.827.6836
FAX: 800.343.3002
E-mail: customercare@kingarthurflour.com

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