Retail Store Manager

We are searching for a person to utilize and coordinate all services provided by King Arthur Flour to manage our retail store in Norwich, Vermont, consistent with the short- and long-term interests of the company, its employees and the local community. This person will ensure that our customers are consistently provided with the highest level of service possible; and achieve budgeted revenue and profit goals.

Essential responsibilities

Customer service

Instill in your employees the meaning and importance of exemplary customer service. Empower staff to "use their best judgment" in all customer service matters; promote and monitor quality service among staff through training and by acting as a positive role model; create a "seamless customer service" experience; be personally available to all customers to communicate and identify their needs and address their questions or concerns.

Budgeting & planning

In conjunction with the Director of Customer Experience, formulate the fiscal revenue, expense and profit goals for the store; ensure goals will be met through appropriate planning and organizing of staff, inventory, and expenses for short and long term success; develop and monitor the capital expense budget to ensure that the store is properly maintained and upgraded to meet the high maintenance standards that reflect the KAF image.

Personnel

Hire people who pursue passions that relate to our products and philosophy; inspire employees so that each person contributes to the productivity of the store; maintain staff levels that allow for the best possible customer service; delegate work load appropriately and effectively; write performance evaluations and goal assessments for entire staff.

Leadership, training, and staff development

Maintain employee attitude and morale by recognizing outstanding performance and service; motivate and develop staff in order to encourage their professional development; maintain training standards to ensure both product and systems expertise that will improve store operations and allow for better customer service; develop a pool of potential store managers/supervisors to meet the long range retail and company objectives; develop and execute training on Lean processes and procedures within the retail store.

Experience/qualifications/requirements

Broad knowledge and experience of retail store sales and operations management; Experienced and enthusiastic baker; proven ability to exhibit through words & actions appropriate professionalism, team culture, leadership, and commitment to King Arthur mission and goals; ability and initiative to recognize areas of opportunity & concern; provide & implement solutions; schedule flexibility, including some evenings and weekends as required